For most of us, gambling is just a bit of fun that we can enjoy any time, but a small percentage of players might have let gambling become the main focus in their life. As the provider of our gambling and betting services, bwin is committed to responsible gambling.

Protection of minors

bwin excludes minors (persons under the age of 18) from gambling by running checks, which might require copies of various documents.

In addition to the safety procedures described above, you might want to consider Parental control software like  Cybersitter and NetNanny block gambling sites from under 18s.

If you know someone under the age of 18 who is registered with us, please contact us immediately.

Gambling Safely

Whilst the vast majority of people gamble for entertainment, for a few, gambling can become a problem. Always remember the following:

• Gambling should be entertaining and fun and not seen as a way of making money.
• Only gamble what you can afford to lose.
• Avoid chasing losses.
• Keep track of the time and amount you spend gambling.

Could your gambling be problematic? You can find out by answering the questions below as honestly as you can.

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When you run out of money gambling, do you feel you need to find a way to gamble again as soon as possible?
• Do you gamble until your last penny is gone?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticised your gambling?
• Have you lost interest in your family, friends or hobbies?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer ‘yes’ to these questions, the more likely you are to develop a gambling problem.

Self-assessment tool

You can take the Gamblers Anonymous online self-assessment to find out how much of an impact gambling is having on your life.

The self-assessment will present a series of statements to which you can answer yes or no.

Please note that this is a personal assessment and bwin doesn’t have access to the results.

To take the Gamblers Anonymous online assessment, click here.

Help and support

Customers and family members who are experiencing problems with gambling should seek help. If you need to talk to someone about your or someone else’s problem gambling, please contact Gambling Therapy.

Gambling Therapy is a global online support service, offering advice in multiple languages for people who have been adversely affected by gambling.

Deposit limits

Cap the amount you deposit daily, weekly and/or monthly. Find out more.

Self-exclusion

If you think you need a break from gambling, you can self-exclude. You won’t be able to log in to your account for the specified period.

Once a self-exclusion request is received, it can take up to 48 hours for the system to stop sending any marketing messages.

To self-exclude please contact us.

Our Commitment

For most of our customers, betting and gaming is an enjoyable and sociable way to spend time. It’s one of the reasons it continues to be so popular.

But for a small percentage of people it can cause personal, social, financial and even health problems.

We’re committed to helping our customers gamble in a safer and more responsible way and providing support to those who need it.

The Seven Pillars

As part of our commitment, in 2019 we launched our safer gambling strategy, ‘Changing for the Bettor’, an Entain-wide initiative featuring seven key pillars to help understand and prevent gambling related harm.

Understand the problem

To reduce gambling harm, we need to know as much as possible about it. So, we’re funding research to help us find the best solutions.

Educate stakeholders

We’re helping to educate thousands of young people and professionals about the potential risks of gambling harm and how to avoid them.

Promote responsible attitudes

Through advertising, marketing and sponsorship we’re promoting social responsibility.

Empower our customers

Within our products, we’re adding features that help customers to gamble safely. Within our processes, we’re using tech to lead the way in detecting problematic play and within our industry we’re working to collaborate and innovate.

Help people in need

We’re funding treatment and support for people who suffer from gambling harm.

Design for safety

With ‘responsible design’ principles, we’re making sure our products are safe as well as fun.

Change ourselves for the Bettor

At Entain, safer gambling is everyone’s business. We’re making sure that everyone we work with knows safer gambling is core to all that we do.